Substituting the EVA film gauge from a reputable company with a locally sourced alternative.
Who the client is...
The client based in Gujarat, is the pioneer, the largest encapsulant film manufacturer in India and global supplier of EVA films that are advanced cost effective providing long term durability, improved efficiency and high performance to solar modules.
Their EVA films are used by the reputed solar module companies in India, China, Japan, Taiwan, Malaysia, Germany, Spain, US and all other major markets across the globe.
Type of service and challenge
Service: Marketing and Sale of EVA Film Gauge
Challenge: The purchase order was issued to replace the gauge from a multinational corporation, which also offered free replacement. We successfully marketed and sold our gauge, surpassing the five other competitors who participated in the selection process.
Approach and Solution
We provided the customer with a technical presentation highlighting the differences in sensors, along with operating costs, safety features, and the absence of RSO requirements, addressing the customer’s familiarity with beta sensors.
Additionally, in comparison with other players in the market, we offered the most competitive service charges while ensuring the highest quality of service. This combination of affordability and excellence further contributed to the customer’s satisfaction with our offering.
Result and Outcome
Result: The non-beta system was finely tuned and achieved excellent results, meeting the customer’s satisfaction.
Outcome: Due to the customer’s familiarity with beta systems, comprehensive training was provided to all staff for the operation of the new system, which is notably user-friendly. Consequently, the customer made all payments with satisfaction and without hesitation.